Refund and Cancellation Policy

Effective date: [EDIT: go-live date] · Version: 1 · Applies to: recruiter and employer accounts (candidates never pay)

This policy is part of the Terms and Conditions for Recruiters. Payments are made to CapriTech Global Services LLC (USA) in US dollars through Stripe. The rules below are enforced automatically by our billing system and applied identically in every country.

1. The rule in one paragraph

Full refund within 7 days of payment if you have not used the plan at all. No refund once any part of the plan has been used. Pro-rated credit — not cash — when you upgrade. Never a refund when an account is removed for fraud.

2. Definitions

• Used means that, after the payment, the Company has done any of: published or renewed a job post (a post counts as used the moment it is submitted for review or goes live); unlocked a candidate's contact details; applied a "featured" credit to a job; downloaded a CV through the database; added a team member beyond the previous plan's seats; or used any feature exclusive to the paid plan (applicant export, WhatsApp alerts, branding, auto-share).
• Refund window is 7 calendar days from the time the payment was confirmed (the "paid at" time on your invoice). The window length is a platform setting and the value in force at the time of purchase applies.

3. Plan purchases and renewals

Situation	Outcome
Within 7 days and nothing used	Full refund to the original payment method; the plan is cancelled and the Company returns to the Free plan
Within 7 days but any item used	No refund
After 7 days	No refund, whether or not used
Renewal charged by auto-renew (where enabled) and nothing used in the new term	Full refund within 7 days of the renewal charge
Duplicate charge caused by a technical error	Full refund of the duplicate at any time — contact support@ohcjob.com

Unused posts, unlocks and featured credits expire at the end of the plan year and are not refundable, transferable or carried over.

4. Top-up packs

Top-ups (extra posts, unlocks, featured jobs) are refundable within 7 days only if none of the pack has been used. Once one unit is consumed, the pack is non-refundable.

5. Upgrades and downgrades

• Upgrade at any time: the unused portion of the current plan (calculated by days remaining) is credited against the new plan's price at checkout. The credit is never paid out in cash.
• Downgrade: takes effect at the end of the current term; no refund of the difference.
• Cancellation of auto-renew: any time before the renewal date from Billing → Manage; the current term continues to its end.

6. Removal for fraud or breach

If a Company is suspended or banned because we find a fake job, a fee charged to a candidate, forged verification documents, a breach of candidate-data rules, sanctions issues or any other material breach of the Recruiter Terms, no refund is given for any plan, top-up or unused credit, and the Company's remaining credits are forfeited.

7. Refunds we initiate

If we permanently withdraw a paid feature you bought and cannot offer an equivalent, or if we close the service, we refund the unused portion of your term pro-rata. If we reject a Company's verification after it has paid and nothing was used, we refund in full regardless of the 7-day window.

8. How to request a refund

Email billing@ohcjob.com [EDIT: or support@ohcjob.com] from the owner or admin email with the invoice number. Eligible refunds are processed within 5 business days; your bank may take a further 5–10 business days to show the credit. Refunds go to the original payment method only. Taxes charged with the payment are refunded with it.

9. Chargebacks

Please contact us before raising a chargeback. A chargeback opened while a refund request is pending, or for a payment that is not eligible under this policy, results in suspension of the Company's account until resolved.

10. Currency and bank charges

We charge and refund in USD. Exchange-rate differences and bank or card fees between the charge and the refund are not reimbursed. The local-currency figure on your invoice is informational only.

11. Consumer law

These rules do not limit any non-excludable right you may have under the law of your country. Because our customers are businesses, consumer statutes will usually not apply, but where they do, they prevail.

Contact: support@ohcjob.com · CapriTech Global Services LLC, [EDIT: registered address] · Powered by CapriTech Global Services LLC.